At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
The opportunity
You will provide meaningful contributions to team efforts to enhance departmental effectiveness; acts creatively to prioritize tasks; interprets information; and applies technical knowledge to satisfy end user and firm objectives. You will also anticipate technology support issues, and create solutions with appropriate consultation.
Your key responsibilities
- Assisting with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware)
- Assisting with or coordinating the repair of end user hardware and the reinstallation of software as necessary to resolve incidents
- Resolving complex incidents associated with firm standard end user software and hardware, including mobile/hand-held technologies Identify sources and trends of technical incidents to prevent future occurrences.
- Provide after-hours service for escalated issues from the Service Desk or supervisor
- Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc) in accordance with firm policy and IT Service process
- Operate as “remote hands” for other IT functions, such as Telecommunications and Hosting
- Document and track the status of inquiries, coordinate appropriate responses, and follow up to ensure end user satisfaction
- Perform technical induction for new joiners and Trainings for business and internal team
Skills and attributes for success
- The ability to be able to identify, assess and advise on technical issues
- Networking with team members and other support teams to achieve the best results
- Being responsive and accountable for all things
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
Are you ready to shape your future with confidence? Apply today.
To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
