Company Name:

HITACHI ENERGY LIMITED / JORDAN

Profession (Job Category):

Engineering & Science

Job Schedule:

Full time

Job Description:

You as a Service Engineer will be part of Hitachi Energy based in Baghdad, Iraq. You will be responsible for cash optimization. You will be participating in and supporting the implementation of the Service leading practices. Executes technical support and solves problems in own expertise area. Managing, coordinating and performing service projects internally and externally. Proactively identifying potential equipment failures and requests proactive corrective actions. Regularly communicating both with the customer and HE sales teams to ensure we understand customer needs and utilize business opportunities for service growth

Your responsibilities:

Applying safety rules and safe practices as well as environmental responsibilities
Reporting unsafe practices and incidents
Providing technical support and solve problems in own expertise area in any service task repair, extension, upgrades, migration, retrofits
Managing, coordinating and performing service projects internally and externally by creating milestones, project plan, cost supervision, action steps, project reviews, project supervision, including all commercials
Secure delivering and executing according to customer order and expectation
Ensure a tidy and safe work environment
Troubleshooting equipment failure and make recommendations to avoid repeating the problem in the future
Communicating with customer and inform when the work is completed
Reporting work (act, problems, causes, remedial, hours)
Following up work order when needed
Calculating and working out of tenders for customer solutions also for tailor-made solutions (if applicable after consultation with specialist department)
Investigating customer needs by professional consulting, e.g. for complex requirements
Managing customer relationships and maintain regular contacts with customer
Co-operate actively with other HE units to achieve common targets
Working closely with sales team and provide it information on service-relate opportunities. Provide marketing material to customer.
Providing technical leadership and coordination for the service team
Creating and developing good team spirit
Proactively identify potential equipment failures and request proactive corrective actions
Participating in maintenance meetings (e.g. in PM reviews)
Participating in improvement activities (e.g. in Root cause analysis (RCA)
Living Hitachi Energy core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

Bachelor’s degree in electrical or electronics engineering.
Minimum 10 years’ experience in relevant field.
Able to be flexible and work in a team environment
Thinking and acting systemically.
Proficiency in both spoken & written English.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

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