Accountabilities
- Developing a business plan for the branch in line with Retail Management objectives and full coordination with District Manager/Network Manager/Retail Head & continuous follow up of its implementation to ensure achieving the goals.
- Achieving branch sales & service quality targets as per the annual budget set & agreed with Retail Banking Management.
- Ensuring all operational control are implemented in the branch as per BOM (custodianship, authorization….).
- Implement Branch Sales Budget and business plan.
- Drive, manage & track branch performance toward achieving business, sales & service quality goals & targets through marketing bank products & services and increase customer base by direct and cross selling.
- Manage in coordination with Retail Management staff vacations & vacancies in a manner to ensure best service to customers.
- Meet on a regular basis with branch staff to review, assess and enhance level of sales & service.
- Coach and train staff to ensure full awareness of Bank products, services and P&P
- Manage & approve counter transactions according to the authority matrix.
- Ensure all Audit notes are fully adhered to and that there are no repetitions.
- Manage and implement channels migration strategy.
- Manage staff rotation within branch/branches to ensure all functions are fully covered.
- Ensure manning the Meeter/Greeter & CIO desks as per the schedule on daily bases.
- Ensure services carried out to all customers regardless of segment are up to level of customer satisfaction.
- Adherence to all Information Security policies and standards to protect the Bank’s employees, assets, resources and data from illegal or damaging actions by individuals, either knowingly or unknowingly.
Job Requirements:
Education: University degree in business administration or finance from a reputable university.
Experience: 10 years experience in banking, 3 years experience in Branch management is a plus.
Competencies:
- Strong sales & services orientation.
- Excellent communication, negotiation & interpersonal skills.
- Excellent computer skills & Problem solving skills.
