Customer Service Representative

Bank al Etihad • Full-time • Baghdad, Iraq • 2w ago

Customer Interaction:
Greeting and welcoming customers
Understanding customer needs and providing advice on suitable banking products and services
Responding to customer inquiries related to accounts and digital banking services
Processing Requests and Transactions:
Opening new bank accounts and updating customer information
Customer Issue Resolution:
Handling customer complaints and resolving them effectively to ensure customer satisfaction
Compliance and Banking Policies:
Adhering to all local and international banking regulations and policies
Ensuring compliance with anti-money laundering procedures and protecting customers' financial data
التعامل مع العملاء:
استقبال العملاء والترحيب بهم
فهم احتياجات العملاء وتقديم المشورة حول المنتجات والخدمات المصرفية المناسبة
الإجابة على استفسارات العملاء المتعلقة بالحسابات، والخدمات الإلكترونية
معالجة الطلبات والمعاملات:
فتح الحسابات المصرفية الجديدة وتحديث بيانات العملاء
حل مشكلات العملاء:
التعامل مع شكاوى العملاء والعمل على حلها بفعالية لضمان رضاهم
الامتثال والسياسات المصرفية:
الالتزام بجميع اللوائح والسياسات المصرفية المحلية والدولية
ضمان الامتثال لإجراءات مكافحة غسل الأموال وحماية البيانات المالية للعملاء

Requirements

✅ Educational Qualifications:

Bachelor is degree in Accounting, Finance, Business Administration, or a related field

✅ Work Experience:

1-3 years of previous experience in the banking sector or a similar role

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