Are you passionate about delivering top-tier customer service? Come join our growing team! We are expanding and currently looking for six enthusiastic Customer Care Representatives to be part of our dynamic and supportive environment.
Key Responsibilities:
• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner
• Resolve customer complaints effectively and escalate complex cases when necessary
• Provide accurate and clear information about company products and services
• Follow up with customers to ensure their issues are resolved
• Work collaboratively with internal teams to improve customer service processes
• Conduct customer satisfaction surveys and collect feedback for continuous improvement.
Requirements:
• Bachelor’s degree in Business or a related field
• Fluency in Kurdish, Arabic, and English (spoken and written) is required
• Ability to multitask and work under pressure in a fast-paced environment
• Proficiency in Microsoft Office and customer service software (CRM)
• A customer-oriented mindset and a proactive approach to problem-solving.
