Title: Rental Sales Agent.
Gender: Male
Position: One
Responsibilities
As a car rental counter sales agent, you must effectively perform the tasks below.
Greeting and Assisting Customers
- Welcome customers as they arrive at the rental counter and help with their car
- rental needs.
- Listen attentively to customers’ requests and preferences to provide personalized
- Answer questions about car rental policies, procedures, and pricing.
Handling Reservations and visiting potential corporate Customers
- Process and confirm reservations and bookings accurately and efficiently.
- Verify customer information and payment details to ensure accuracy and completeness.
- Provide customers with their rental agreement and other relevant documents.
- Prospect and identify new corporate clients for car rental services.
- Build relationships with key decision-makers at potential client companies.
- Visit and understand their transportation needs and tailor car rental solutions to meet their requirements.
- Negotiate and close deals to secure new business.
Providing Vehicle Information and Recommendations
- Answer questions about the available car models, features, and pricing.
- Make recommendations based on customers’ needs and preferences.
- Provide information about additional services such as baby seats, insurance packages and
- other service options like upselling.
Handling Payments and Processing Transactions
- Open and close rental agreements and take payments from clients via a range of payment
- options.
- Process transactions accurately and efficiently, ensuring that all necessary information is
- collected and recorded.
- Handle refunds, cancellations, and other transactions as needed.
- Address Customer Concerns and Resolve Issues
- Listen attentively to customers’ concerns and resolve issues promptly and professionally.
- Offer solutions and alternatives when possible.
- Escalate issues to supervisors or managers as needed.
- Reporting and record keeping of all the transactions and rentals.
Maintaining Knowledge and Skills
- Stay up to date with car rental policies, procedures, and products.
- Participate in SIXT RSA online training and development programs through Sixt campus to
- improve knowledge and skills.
- Share knowledge and expertise with colleagues to contribute to a team environment.
Additional Responsibilities
- Maintain a clean and organized work area, including the rental counter, waiting area, and
- surrounding premises.
- Assist with customer pick-up and drop-off as needed.
- Participate in quality control and compliance audits as required.
- Ensuring that the cars are always prepared for the client. and arranging which vehicles to
- send for maintenance and cleaning.
- Daily inspection of vehicles in the parking lot and sending the status report to
- headquarters.
- Participating in day-to-day video reclaiming.
Requirements & Skills:
- College degree in business, marketing, or a related field.
- At least 1-2 years of experience in sales, preferably in the car rental or transportation
- industry.
- Must have a valid driving license.
- Excellent negotiating and communication skills, as well as the ability to use Outlook and
- Excel spreadsheets.
- Proficiency in written and spoken English, Arabic, and Kurdish is a plus.
- Strong problem-solving skills and ability to work in a fast-paced environment.
- Ability to adopt car rental’s changing situations and customer demands.
- Flexible regarding work schedules; counter staff work three shifts a day, including
- weekends and holidays.