Job Summary:
The Insurance Specialist will oversee the implementation and expansion of Toyota Iraq Tamin insurance across all Toyota Iraq dealerships. This role involves collaborating with insurance companies, monitoring sales performance, and ensuring the seamless delivery of insurance products to customers. The ideal candidate will be responsible for driving sales growth, maintaining operational excellence, and fostering strong relationships with stakeholders.
- Program Management:
- Assist in the nationwide launch and rollout of Toyota Iraq Tamin insurance across all Toyota dealerships.
- Ensure consistent implementation of insurance policies and procedures at each dealership.
- Stakeholder Communication:
- Serve as the primary point of contact between Toyota Iraq and partner insurance companies.
- Coordinate with insurance providers to negotiate terms, commission structures, and operational processes.
- Regularly update stakeholders on program performance, key developments, and opportunities.
- Sales Oversight:
- Monitor the performance of insurance representatives across dealerships.
- Analyze sales data to identify trends, challenges, and areas for improvement.
- Develop strategies to increase insurance penetration and customer adoption.
- Training and Support:
- Conduct training sessions for dealership staff to enhance product knowledge and sales skills.
- Provide ongoing support to insurance representatives to address queries and challenges.
- Market and Customer Insights:
- Gather feedback from customers and dealers to improve the insurance product offering.
- Stay updated on industry trends, regulations, and competitor activities.
- Reporting and Analysis:
- Prepare regular reports on sales performance, market share, and profitability.
- Monitor the progress of KPIs, including sales targets and customer satisfaction levels.
- Operational Coordination:
- Ensure timely issuance and delivery of insurance policies.
- Oversee claim handling processes to maintain customer satisfaction and trust.
- Collaborate with dealerships to ensure smooth integration of the insurance offering.
- Compliance and Quality Assurance:
- Ensure compliance with local regulations and Toyota’s internal policies.
- Conduct audits to verify accuracy and adherence to processes.
Qualifications:
- Education: Bachelor’s degree in Business Administration, Insurance, or a related field.
- Experience:
- 3+ years of experience in the insurance industry, preferably in motor insurance.
- Previous experience in sales or dealership operations is a plus.
- Skills:
- Strong negotiation and communication skills.
- Excellent analytical and problem-solving abilities.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
- Familiarity with CRM software or dealership management systems.
Key Competencies:
- Strong organizational skills and attention to detail.
- Ability to work collaboratively across teams and with external partners.
- Proactive and results-oriented approach to achieving business goals.
- Commitment to delivering exceptional customer service.
Performance Metrics:
- Insurance sales growth across dealerships.
- Customer satisfaction and retention rates.
- Efficiency of claims processing and policy issuance.
- Engagement and performance of insurance representatives.
