Job Title Help Desk Technical Tier I Support
The Help Desk Technical Tier I Support position will provide information and assistance resources that troubleshoot problems with computers or similar products on the network.
- Field trouble calls via the phone and computer trouble ticketing system.
- Perform laptop imaging.
- Conduct basic IP troubleshooting.
- Build user accounts on the domain.
- Add and remove computers from a Microsoft domain environment.
- Assign user accounts to appropriate groups and permissions.
- Build exchange mailboxes.
- Troubleshoot user email issues.
- Troubleshoot printers and map shared printers.
- Document trouble calls and computer/network actions for reporting purposes.
- Travel CONUS/OCONUS to support missions up to 10%.
- Active, in-scope US Government issued Secret clearance (Interim Secret Clearance is acceptable).
- Due to the nature of the work and contract requirements, US Citizenship is required.
- A minimum of seven (7) years of experience with IT systems.
- Minimum of four (4) years in IT customer support and two (2) years experience in a military environment.
- Must have the following required certifications A+ and Network+ and Security+ and CCNA.
- Associates degree in Networking, OR eleven (11) years of recent specialized experience.
Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
